And ironically, I have found that some 64-bit software can't handle some driver interfaces although the 32-bit version of the same software does work. I have no problem accessing the scanner from within Acrobat Pro DC on my Windows 10 Pro 圆4 system.Ĭan you access the scanner from within other applications using WIFI other than the manufacturer's special scan utility program? If so, which?Įven if there is an issue in Acrobat, it is not Acrobat 32-bit versus 64-bit. You didn't say what type of scanner you have although the person starting this thread had an Epson Perfection V600 scanner.įor what it is worth, I have an Epson WF-2540 Series Printer/Scanner on my internal Ethernet network (not USB and does work the same way as WIFI in terms of interface to the computer) that uses the exact same set of drivers as that Epson Perfection scanner. When you mention that you have to “wire” your connection in order to scan, it implies that the scanner can interface with computers via WIFI and it is that aspect that doesn't work with Acrobat although it does work when you “wire” the connection, conceivably with USB (?!?). Driver interfaces are agnostic as to whether an application is 32-bit or 64-bit. Whether or not Acrobat under Windows is 32-bit or 64-bit is absolutely irrelevant to this discussion. You write that “it messes up our IOS and there is no answer.” If that was the case se also if by converting the file back from PDF to MS Word, for example, and then exporting it back to PDF allows to print and scan againĪre you talking about iOS or Windows. However, I forgot to ask which version of Windows does the user have? If it is Windows 10 see if by running the troubleshooter you can set an older windows environment for that printer (like drop it to Windows 8.1 for example, and see if it works with that suggestion- I am suggesting this because Adobe Acrobat is still for the most part a 32bit application and maybe through the troubleshooter you can force a 32 bit environment to interface between the OS and the Adobe product))ģ) I also forgot to ask if the file was exported to PDF using a MS Office application. Windows 10, Windows 10 Education, Windows 10 Education 圆4, Windows 10 Enterprise, Windows 10 Enterprise 圆4, Windows 10 Home, Windows 10 Home 圆4, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro 圆4, Windows 10 圆4, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise 圆4, Windows 7 Home Basic, Windows 7 Home Basic 圆4, Windows 7 Home Premium, Windows 7 Home Premium 圆4, Windows 7 Professional, Windows 7 Professional 圆4, Windows 7 Starter, Windows 7 Starter 圆4, Windows 7 Ultimate, Windows 7 Ultimate 圆4, Windows 7 圆4, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise 圆4, Windows 8 Pro, Windows 8 Pro 圆4, Windows 8 圆4, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise 圆4, Windows 8.1 Pro, Windows 8.1 Pro 圆4, Windows 8.1) Ensure that the PDF handling ownership is defaulted to the Adobe Acrobat application (in Windows 10 MS Edge is the default viewer/handler for PDF files)Ģ) See if by using the Adobe Repair/Cleaner tool you can make it to work after a fresh install, if that method don't work, try to uninstall and re-install using the Adobe CC Desktop app, OR, going online and login with your adobe user account ->Manage Account-> View your Plan and see if you can also delete or add your Adobe Acrobat product from there. Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks Minimale systeemeisen Ondersteunt Mac-besturingssysteem
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